FXBCSC Pty Ltd trading as Sunshine Coast Business Solutions (Herewith referred to as Sunshine Coast Business Solutions) and its associated websites (https://www.scbusiness.com.au, https://www.fxbcsc.com.au) values and respects the right to privacy of all individuals and organisations and complies with the provisions of the Privacy Act 1988 (Cth).
What information is collected?
The kind of Personal Information we collect and store will depend upon the type of business applications you require or enquire about. We only collect information that is reasonably necessary for one or more of our functions and activities. Personal Information collected by Sunshine Coast Business Solutions may include:
- your contact information – name, address, email address, phone number, mobile phone number
- your date of birth
- your bank account or credit card details
- serial number(s) of managed equipment
- sensitive information in the recovery of your lost password
- unique user name and password
In respect of website users we do not generally collect “sensitive information” (such as information about ethnic origin, religious or political views, health information, tax file numbers, etc).
Why do we collect personal information?
You do not have to disclose any Personal Information to us, but we do need certain information in order to provide specific services or information to you. Personal details will be used for the purposes for which it is collected (e.g. acquiring/servicing equipment) and/or to provide you with Sunshine Coast Business Solutions correspondence. We may also use this information to communicate to you other activities that Sunshine Coast Business Solutions is currently undertaking, newsletters, subscription renewals, data analysis, as well as keeping you up to date about changes to our website. By supplying us with your Personal Information you give us permission to use your Personal Information for these purposes.
If you choose to provide us with your email address, we will try to communicate with you via email.
If you do not want to receive further information about current activities and projects, please call 07 5451 7333 (International +61 7 5451 7333) or email email@example.com
How information is collected.
Personal Information may be collected by the forms you fill out and provide to us (including online forms), telephone calls, emails, in person and your visits to our website and our visits to your business premises.
Where is the information held?
Personal Information provided via this website, or mailed to us is held in our databases at our offices in Birtinya, Sunshine Coast and/or in secure Cloud systems. We store Personal Information in a variety of formats including on databases, in hard copy files and on personal devices, including laptop computers. Personal Information is retained in secure hard copy and electronic files.
We make every effort to ensure Personal Information is kept secure and take reasonable steps to protect it from misuse, loss, interference, unauthorised access, modification or disclosure.
In the event of a data breach involving a loss of, unauthorised access to or misuse of your Personal Information, we will report such breach to you and any relevant authority as required by law.
Sharing of the information.
We may occasionally hire other companies to provide services on our behalf, including but not limited to:
- customer support enquiries
- processing transactions
Those companies will be permitted to obtain only the Personal Information they need to deliver that service. Sunshine Coast Business Solutions takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations under the Privacy Act 1988 (Cth) for the protection of your personal information.
Accessing your information.
At any time you can on reasonable notice request a copy of the Personal Information we have on file about you, or request a change or deletion of information. Any request from you must be in writing and we will then verify your identity and provide the requested information within a reasonable time. We reserve the right to charge a fee to cover the cost of verification of identity and retrieving, copying and supplying any material requested.
If you have a problem or complaint, please let us know. You may lodge your complaint at https://www.scbusiness.com.au/privacy
We will deal with complaints as follows:
- Let us know:
If you would like to make a complaint, you should let us know by contacting our Privacy Officer (see below for contact details)
- Investigation of complaint:
Your complaint will be investigated by our Privacy Officer. A response to your complaint will be provided in writing within a reasonable period.
- Contact OAIC:
We expect our procedures will deal fairly and promptly with your complaint. If you believe that we have not adequately dealt with your complaint, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au
Change of data.
You can correct and update your Personal Information, make a complaint, or opt out of any future communications by:
- Sending an e-mail using our contact form
- Phone our HR Representative on 07 5451 7333
- Post to: Att: Privacy Officer, Sunshine Coast Business Solutions, 24B Innovation Parkway, Birtinya QLD 4575
Protecting information provided via the internet.
Our site uses security encrypted response forms when personal and financial details are requested. The security we use between your browser and our web-site is SSL (Secure Sockets Layer) encryption.
Links with other sites.
Sunshine Coast Business Solutions’ websites contains links to other sites. Other sites may also have links to our website. In either case, we are not responsible for the content, privacy practices or business practices of any website or company except our own.